New customers signing up for engage will be default be added to the recommend plan with a 7 days trial. 


A customer that has reached the end of the trial will need to select a paid plan to keep the product recommendation service running. More information regarding respective plan can be found by accessing the following link: https://engage.zubi.ai/pricing 


Each paid plan comes with two different options, monthly or yearly billing, where the yearly plan has a discount of 30% compared to the monthly.


The customer will always have the ability to upgrade to a higher plan as well as downgrading to a lower plan, In the case of upgrading the user will only need to pay the difference between old and new price for the time left within the subscription period. The downgrading will be effective once the current subscription period is renewed. 


The billing period for monthly plan is 30 days and for the yearly plan 365 days. The subscription will automatically be renewed if no cancellation is made by the customer prior to the renewal date.